100% Satisfaction Guarantee
Everything we sell is unconditionally guaranteed. If any product
does not meet your satisfaction, for any reason, just return it in the
same condition within 14 days of the delivery date for a courteous refund, exchange or credit.*
Please email us at
ventana@ventana-catalog.com or call us
toll-free at 1-888-220-2000 to notify us of your return. Please
note that
shipping and handling on returned merchandise is non-refundable.
*We regret that we are unable to
accept the return of special or custom-made-to-order items, buttons, cremes, perfumes,
aromatherapy oils or aromatic heat pillows.
Secure Online Shopping
We're pleased to offer easy "shopping cart"
selection and secure online ordering, to make your shopping experience as convenient as possible! As you shop,
our shopping cart will automatically prepare your order
for you. You may view or edit your cart at any time while shopping
by clicking on our "View Shopping Cart" buttons located at the top and
bottom of every page. We will email you a Ventana Catalog Order Confirmation upon submission of your order.
Order Toll-Free
1-888-220-2000
For fast, convenient and personalized service, please
call us toll-free at 1-888-220-2000. Our staff is
friendly, patient and ready to help with your
order. We may personally assist you during our
store hours:
Monday - Friday 8 a.m. to 6 p.m.
(Pacific Standard Time)
Or, please leave us a message during non-store hours,
with the
best time to reach you, and we will return
your phone call as
soon as possible.
By Mail
Please print a
Ventana Catalog Order Form
and send it with
payment to:
Ventana Catalog
112 Harvard Ave. #222
Claremont, CA 91711
Order Delivery
All in-stock merchandise is shipped as soon as possible, usually
within 48 hours or less. There are no shipments on weekends or
holidays. Standard Delivery orders are shipped
via USPS First Class or
Priority Mail. Please allow 7 to 10 business days for Standard
Delivery. Priority Delivery orders are shipped via USPS Priority
Mail. Please allow approximately 3 to 4 business days for
Priority Delivery. Express Orders are shipped via USPS Express Mail.
Please allow 1
to 2 business days for USPS Express Mail Delivery. USPS Express
Delivery
orders will require signature for delivery.
Temporarily Out-of-Stock Items
For items that are temporarily out-of-stock, please allow an additional
3 to 4 weeks for delivery. If an item is not currently in-stock,
we will
let you know when it will be available for delivery.
U.S.A. Orders
We accept Visa, MasterCard, Discover, American Express,
Personal Checks, Cashiers Checks
& Money Orders. Cashier
Check and Money Order payments will be processed immediately.
Please allow an additional 10 days or longer for processing
of personal checks.
Shipping within the Continental USA,
Alaska &
Hawaii:
| Purchase Amount |
Standard Delivery |
USPS
Priority** |
USPS
Express** |
| Up to $20.00 |
$5.95 |
$9.95 |
$22.95 |
| $20.01-$35.00 |
$6.95 |
$10.95 |
$24.95 |
| $35.01-$50.00 |
$7.95 |
$11.95 |
$26.95 |
| $50.01-$75.00 |
$8.95 |
$12.95 |
$28.95 |
| $75.01-$100.00 |
$10.95 |
$14.95 |
$32.95 |
| $100.01-$120.00 |
$12.95 |
$16.95 |
$34.95 |
| $120.01-$150.00 |
$14.95 |
$18.95 |
$36.95 |
| $150.01-$200.00 |
$16.95 |
$20.95 |
$38.95 |
| $200.01-$250.00 |
$20.95 |
$24.95 |
$42.95 |
| $250.01-$300.00 |
$24.95 |
$28.95 |
$46.95 |
| $300.01-$400.00 |
$28.95 |
$32.95 |
$54.95 |
| $400.01-$500.00 |
$32.95 |
$36.95 |
$64.95 |
| $500.01-$600.00 |
$42.95 |
$46.95 |
$74.95 |
| $600.01-$700.00 |
$52.95 |
$56.95 |
$84.95 |
| $700.01-$800.00 |
$62.95 |
$66.95 |
$94.95 |
| $800.01-$900.00 |
$72.95 |
$76.95 |
$104.95 |
| $900.01-$1000.00 |
$82.95 |
$86.95 |
$114.95 |
Please call for a
shipping & handling quote for purchases over $1000.00.
**Please order by
9:00 a.m. Pacific Standard Time and allow an additional 24 hours
for order
processing. We will contact you by email or phone should a USPS
Priority
or USPS Express Mail order be temporarily out-of-stock.
Please note that bulk/quantity orders, and orders shipped from more
than one location, may require additional postage. We will advise
you if additional
shipping & handling charges will apply.
U.S.
Territories, APO or FPO
Please add an additional $3.95 to regular shipping &
handling charges.
Canada
Please add an additional $8.95 to regular shipping &
handling charges.
International Orders
We regret that we are unable to accept international orders
at this time.
Seeking an Item
Number?
To find a product's
item number, please add the item "To Cart,"
then use the back browser button to return to the product page.
Prices
Subject to Change
Due to circumstances beyond our control, the price of
precious metals and other items are subject to change. In this
event, customers will
be notified prior to order processing.
Confidentiality
Policy
We value your privacy and do not sell,
rent or share customer information with anyone.*
*Please note: On occasion, customer
information may be shared with
a supplier for drop-shipment purposes only.
|
